Skip to content

Approve GitHub Access ​

If a member of your community requested to connect the platform's GitHub app and your organization requires administrator approval, use this guide to review and approve that request.

Prerequisites ​

  • GitHub organization administrator access

Step 1: Access Pending Requests ​

  1. Go to your GitHub organization's settings
  2. Navigate to Settings → Third-party access → Pending requests

Step 2: Review the Request ​

Review the application's requested permissions:

  • Repository access: Which repositories the app can access
  • Permissions: What actions the app can perform (read, write, etc.)

Step 3: Approve or Deny ​

  • Click Approve to allow the installation
  • Click Deny to reject the request

Note: After approval, the requesting user will need to return to the Sources settings and click GitHubGitHubManage Accounts to complete the setup.

What the Requesting User Sees ​

After you approve the request:

  • The user does not receive an automatic notification
  • They must return to the Sources settings and click GitHubGitHubManage Accounts again
  • If they had the page open, it may automatically detect the approval
  • The installation will appear in their picker, ready to connect

What You See After Approving ​

When you approve via the email link or GitHub settings:

  • You'll see a confirmation page indicating the installation was approved
  • This page is for your confirmation only — it doesn't complete the user's connection
  • The requesting user must complete their connection separately

Next Steps ​

Gainsight CC Developer Portal