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Approve GitHub Access

If a member of your community requested to connect the platform's GitHub app and your organization requires administrator approval, use this guide to review and approve that request.

Prerequisites

  • GitHub organization administrator access

Step 1: Access Pending Requests

  1. Go to your GitHub organization's settings
  2. Navigate to SettingsThird-party accessPending requests

Step 2: Review the Request

Review the application's requested permissions:

  • Repository access: Which repositories the app can access
  • Permissions: What actions the app can perform (read, write, etc.)

Step 3: Approve or Deny

  • Click Approve to allow the installation
  • Click Deny to reject the request

Note: After approval, the requesting user will need to return to the Sources settings and click GitHubGitHubManage Accounts to complete the setup.

What the Requesting User Sees

After you approve the request:

  • The user does not receive an automatic notification
  • They must return to the Sources settings and click GitHubGitHubManage Accounts again
  • If they had the page open, it may automatically detect the approval
  • The installation will appear in their picker, ready to connect

What You See After Approving

When you approve via the email link or GitHub settings:

  • You'll see a confirmation page indicating the installation was approved
  • This page is for your confirmation only — it doesn't complete the user's connection
  • The requesting user must complete their connection separately

Next Steps

Gainsight CC Developer Portal