Skip to content

Conversation Events

Available conversation events

Event payloads

conversation.Started

json
{
    "id": "1052",
    "publicId": "456",
    "authorId": "321",
    "authorUsername": "SuperAdmin",
    "authorAvatar": "https://ddns8imsduk7o.cloudfront.net/default/user/icons/1384787968_1.jpg",
    "categoryId": "14",
    "title": "test conversation title",
    "content": "test conversation [b]content[/b]",
    "ipAddress": "92.111.227.154",
    "startedAt": "2019-05-24T15:14:44+00:00",
    "tags": [
        "testtag"
    ],
    "sticky": false,
    "closed": false,
    "moderatorTags": [],
    "poll": {
        "title": "test poll question",
        "options": [
            "test answer a",
            "test answer b"
        ]
    },
    "topic_permalink": "https://community.example.com/category-14/test-conversation-title-456"
}

conversation.Replied

json
{
    "id": "2128",
    "publicReplyId": "123",
    "conversationId": "1052",
    "publicId": "456",
    "authorId": "321",
    "categoryId": "14",
    "authorUsername": "SuperAdmin",
    "authorAvatar": "https://ddns8imsduk7o.cloudfront.net/default/user/icons/1384787968_1.jpg",
    "content": "test conversation reply",
    "ipAddress": "92.111.227.154",
    "highlighted": false,
    "repliedAt": "2019-05-24T15:17:53+00:00",
    "replyCount": 0,
    "visibility": "visible",
    "topicAuthorId": "42",
    "reply_permalink": "https://community.example.com/category-14/topic-456?postid=123#post123"
}

conversation.PostContentChanged

json
{
    "conversationId": "990",
    "publicId": "5882",
    "content": "Test content",
    "changedBy": "2004",
    "categoryId": "14",
    "changedAt": "2024-01-15T10:30:00+00:00",
    "topic_permalink": "https://community.example.com/category-14/topic-5882"
}
  • conversationId identifies the conversation
  • publicId identifies the conversation platform wide
  • content contains the conversation content
  • changedBy identifies the user changed the conversation content
  • categoryId identifies the category in which the conversation was started
  • changedAt contains the time at which the conversation content was changed (ISO 8601)

conversation.TitleChanged

json
{
    "conversationId": "990",
    "publicId": "5882",
    "categoryId": "14",
    "title": "Updated conversation title",
    "changedBy": "2004",
    "changedAt": "2024-01-15T10:30:00+00:00",
    "topic_permalink": "https://community.example.com/ask-your-question-114/updated-conversation-title-5882"
}
  • conversationId identifies the conversation which had its title changed
  • publicId identifies the conversation platform wide
  • categoryId identifies the category the conversation belongs to
  • title contains the updated conversation title
  • changedBy identifies the user who changed the conversation title
  • changedAt contains the time at which the conversation title was changed (ISO 8601)

conversation.ReplyPostContentChanged

json
{
    "replyId": "397",
    "publicReplyId": "5540",
    "conversationId": "548",
    "categoryId": "14",
    "publicId": "3252",
    "content": "Test content",
    "changedBy": "2004",
    "changedAt": "2024-01-15T10:30:00+00:00",
    "reply_permalink": "https://community.example.com/category-14/topic-3252?postid=5540#post5540"
}
  • replyId identifies the reply
  • publicReplyId identifies platform wide the reply
  • conversationId identifies the conversation
  • publicId identifies the article platform wide
  • content contains the reply content
  • changedBy identifies the user changed the reply
  • categoryId identifies the category in which the conversation was started
  • changedAt contains the time at which the reply content was changed (ISO 8601)

conversation.ModeratorTagsChanged

json
{
    "conversationId": "5464",
    "publicId": "456",
    "changedBy": "4782",
    "moderatorTags": [
        "tag1",
        "tag2"
    ],
    "categoryId": "14",
    "topic_permalink": "https://community.example.com/category-14/topic-456"
}
  • conversationId identifies the conversation which had its moderator tags changed
  • publicId identifies the conversation platform wide
  • changedBy identifies the user which performed the change to the moderator tags
  • moderatorTags contains up-to-date list of moderator tags
  • categoryId identifies the category in which the conversation was started

conversation.Liked

json
{
    "conversationId": "86",
    "publicId": "456",
    "authorId": "173",
    "likedBy": "950",
    "likeSet": [
        "950"
    ],
    "categoryId": "14",
    "topic_permalink": "https://community.example.com/category-14/topic-456"
}
  • conversationId identifies the conversation which has been liked
  • publicId identifies the conversation platform wide
  • authorId identifies the user who created the conversation
  • likedBy identifies the user who liked the conversation
  • likeSet contains list of IDs of users who liked the conversation
  • categoryId identifies the category in which the conversation was started

conversation.Unliked

json
{
    "conversationId": "86",
    "publicId": "456",
    "authorId": "173",
    "unlikedBy": "950",
    "likeSet": [
        "950"
    ],
    "categoryId": "14",
    "topic_permalink": "https://community.example.com/category-14/topic-456"
}
  • conversationId identifies the conversation which has been unliked
  • publicId identifies the conversation platform wide
  • authorId identifies the user who created the conversation
  • unlikedBy identifies the user who unliked the conversation
  • likeSet contains list of IDs of users who liked the conversation
  • categoryId identifies the category in which the conversation was started

conversation.ReplyLiked

json
{
    "replyId": "544",
    "publicReplyId": "123",
    "conversationId": "86",
    "publicId": "456",
    "authorId": "173",
    "likedBy": "950",
    "likeSet": [
        "950"
    ],
    "reply_permalink": "https://community.example.com/ask-your-question-114/topic-456?postid=123#post123"
}
  • replyId identifies the reply which has been liked
  • publicReplyId identifies the reply platform wide
  • conversationId identifies the conversation which includes the reply that has been liked
  • publicId identifies platform wide the conversation
  • authorId identifies the author of reply liked
  • likedBy identifies the user who liked the reply
  • likeSet contains list of IDs of users who liked the reply

conversation.ConvertedToIdea

json
{
    "ideaId": "86",
    "conversationId": "129",
    "convertedReplies": {
        "539": "544"
    },
    "publicId": "176",
    "convertedBy": "950",
    "categoryId": "14",
    "source_permalink": "https://community.example.com/category-14/topic-176",
    "destination_permalink": "https://community.example.com/ideas/topic-176"
}
  • ideaId identifies the idea
  • conversationId identifies the converted conversation which has been converted to an idea
  • convertedReplies contains list of private IDs of replies which have been converted to idea replies
  • publicId identifies the conversation platform wide
  • convertedBy identifies the user who performed the conversion
  • categoryId identifies the category in which the conversation was started

conversation.ConvertedToQuestion

json
{
    "conversationId": "86",
    "questionId": "129",
    "convertedReplies": {
        "544": "539"
    },
    "publicId": "95",
    "convertedBy": "950",
    "categoryId": "14",
    "source_permalink": "https://community.example.com/category-14/topic-95",
    "destination_permalink": "https://community.example.com/category-14/topic-95"
}
  • conversationId identifies the conversation which has been converted to a question
  • questionId identifies the converted question
  • convertedReplies contains list of private IDs of replies which have been converted to question replies
  • publicId identifies the conversation platform wide
  • convertedBy identifies the user who performed the conversion
  • categoryId identifies the category in which the conversation was started

conversation.ConvertedToArticle

json
{
    "conversationId": "86",
    "articleId": "129",
    "convertedReplies": {
        "544": "539"
    },
    "publicId": "95",
    "convertedBy": "950",
    "categoryId": "14",
    "source_permalink": "https://community.example.com/category-14/topic-95",
    "destination_permalink": "https://community.example.com/category-14/topic-95"
}
  • conversationId identifies the conversation which has been converted to an article
  • articleId identifies the converted article
  • convertedReplies contains list of private IDs of replies which have been converted to article replies
  • publicId identifies the conversation platform wide
  • convertedBy identifies the user who performed the conversion
  • categoryId identifies the category in which the conversation was started

conversation.ConvertedToReply

json
{
    "conversationId": "86",
    "publicId": "456",
    "destination": {
        "topicId": "129",
        "topicType": "question",
        "publicId": "654"
    },
    "convertedBy": "950",
    "categoryId": "14",
    "source_permalink": "https://community.example.com/category-14/topic-456",
    "destination_permalink": "https://community.example.com/category-14/topic-654"
}
  • conversationId identifies the conversation which has been converted to a reply
  • publicId identifies the conversation platform wide
  • destination identifies the topic and content type that the new reply belongs to
  • destination.topicId the private ID of the destination topic
  • destination.topicType the content type of the destination topic
  • destination.publicId the public ID of the destination topic
  • convertedBy identifies the user who converted the conversation to a reply
  • categoryId identifies the category in which the conversation was started

conversation.Reported

json
{
    "id": "31",
    "publicId": "669",
    "authorId": "97",
    "authorAvatar": "https://d1uyvls174j03l.cloudfront.net/inspired-en/icon/90x90/340d164b-8457-49c8-85ba-6e3cf85e39a9.png",
    "authorUsername": "Frank",
    "reportedByUserId": "2004",
    "reportedByAvatar": "https://uploads-eu-west-1.almostinsided.com/insidedhq-nl/icon/200x200/0d2aaee3-56c0-46cf-a090-c7f2ccb50874.png",
    "reportedByUsername": "regUser01",
    "reportedAt": "2023-05-16T02:46:06+00:00",
    "reason": "some reason",
    "notificationRecipients": [
        "email@community.com"
    ],
    "categoryId": "14",
    "topic_permalink": "https://community.example.com/category-14/topic-669"
}
  • id identifies the conversation which has been reported
  • publicId identifies platform wide the conversation
  • authorId identifies the author who started conversation
  • authorAvatar identifies the avatar of the author who started conversation
  • authorUsername identifies the username of the author who started conversation
  • reportedByUserId identifies the author of the conversation reported
  • reportedByAvatar identifies the avatar of the reporter
  • reportedByUsername identifies the username of the reporter
  • reportedAt identifies the date of the conversation reported
  • reason identifies the reason for the report
  • notificationRecipients contains the email addresses set for the notification for each report
  • categoryId identifies the category in which the conversation was started

conversation.ReplyReported

json
{
    "id": "31",
    "publicId": "669",
    "topicId": "66",
    "topicPublicId": "360",
    "authorId": "97",
    "authorAvatar": "https://d1uyvls174j03l.cloudfront.net/inspired-en/icon/90x90/340d164b-8457-49c8-85ba-6e3cf85e39a9.png",
    "authorUsername": "Frank",
    "reportedByUserId": "2004",
    "reportedByAvatar": "https://uploads-eu-west-1.almostinsided.com/insidedhq-nl/icon/200x200/0d2aaee3-56c0-46cf-a090-c7f2ccb50874.png",
    "reportedByUsername": "regUser01",
    "reportedAt": "2023-05-16T02:46:06+00:00",
    "reason": "some reason",
    "notificationRecipients": [
        "email@community.com"
    ],
    "categoryId": "14",
    "reply_permalink": "https://community.example.com/category-14/topic-360?postid=669#post669"
}
  • id identifies the reply which has been reported
  • publicId identifies platform wide the reply
  • topicId identifies the conversation which includes the reply that has been reported
  • topicPublicId identifies the conversation platform wide
  • authorId identifies the author who replied
  • authorAvatar identifies the avatar of the author who replied
  • authorUsername identifies the username of the author who replied
  • reportedByUserId identifies the author of the reply reported
  • reportedByAvatar identifies the avatar of the reporter
  • reportedByUsername identifies the username of the reporter
  • reason identifies the reason for the report
  • notificationRecipients contains the email addresses set for the notification for each report
  • categoryId identifies the category in which the conversation was started

conversation.ReplyPinned

json
{
    "conversationId": "995",
    "replyId": "626",
    "pinnedBy": "7707",
    "publicId": "5902",
    "publicReplyId": "9782",
    "categoryId": "14",
    "reply_permalink": "https://community.example.com/category-14/topic-5902?postid=9782#post9782"
}
  • conversationId identifies the conversation which includes the reply that has been pinned
  • replyId identifies the reply which has been pinned
  • pinnedBy identifies the user who pinned the reply
  • publicId identifies the conversation platform wide
  • publicReplyId identifies the reply that has been pinned platform wide
  • categoryId identifies the category in which the conversation was started

conversation.ReplyHighlightChanged

json
{
    "replyId": "626",
    "publicReplyId": "9782",
    "conversationId": "995",
    "publicId": "5902",
    "highlighted": true,
    "changedBy": "7707",
    "reply_permalink": "https://community.example.com/ask-your-question-114/topic-5902?postid=9782#post9782"
}
  • replyId identifies the reply whose highlight status has changed
  • publicReplyId identifies the reply platform wide
  • conversationId identifies the conversation which includes the reply
  • publicId identifies the conversation platform wide
  • highlighted indicates the new highlight state of the reply (true for highlighted, false for unhighlighted)
  • changedBy identifies the user who changed the highlight status

conversation.Trashed

json
{
    "conversationId": "765",
    "publicId": "4510",
    "trashedBy": "2006",
    "categoryId": "14",
    "trashedAt": "2024-01-15T10:30:00+00:00",
    "topic_permalink": "https://community.example.com/category-14/topic-4510"
}
  • conversationId identifies the conversation which has been trashed
  • publicId identifies the conversation platform wide
  • trashedBy identifies the user who trashed the conversation
  • categoryId identifies the category in which the conversation was started
  • trashedAt contains the time at which the conversation was trashed (ISO 8601)

conversation.Restored

json
{
    "conversationId": "765",
    "publicId": "4510",
    "categoryId": "14",
    "restoredBy": "2006",
    "restoredAt": "2024-01-15T10:30:00+00:00",
    "topic_permalink": "https://community.example.com/category-14/topic-4510"
}
  • conversationId identifies the restored conversation
  • publicId identifies the conversation platform wide
  • categoryId identifies the category in which the conversation was started
  • restoredBy identifies the user that restored the conversation
  • restoredAt contains the time at which the conversation was restored (ISO 8601)

conversation.PermanentlyDeleted

json
{
    "id": "765",
    "publicId": "4510",
    "authorId": "321",
    "authorUsername": "SuperAdmin",
    "authorAvatar": "https://example.com/avatar.jpg",
    "categoryId": "14",
    "categoryName": "General",
    "title": "Conversation title",
    "content": "Conversation content",
    "ipAddress": "92.111.227.154",
    "startedAt": "2024-01-15T10:30:00+00:00",
    "tags": [
        "tag1"
    ],
    "sticky": false,
    "closed": false,
    "trashed": true,
    "isSpam": false,
    "moderatorTags": [],
    "poll": null,
    "visibility": "trashed",
    "topicId": "4510",
    "pendingSince": null,
    "isPending": false,
    "deletedBy": "2006",
    "deletedAt": "2024-01-15T10:30:00+00:00",
    "topic_permalink": "https://community.example.com/general-14/conversation-title-4510"
}
  • id identifies the permanently deleted conversation
  • publicId identifies the conversation platform wide
  • authorId identifies the author of the conversation
  • authorUsername the username of the author
  • authorAvatar the avatar URL of the author
  • categoryId identifies the category in which the conversation was started
  • categoryName the name of the category
  • title the title of the deleted conversation
  • content the content of the deleted conversation
  • startedAt the creation timestamp of the conversation
  • tags the public tags of the conversation
  • sticky indicates whether the conversation was sticky
  • closed indicates whether the conversation was closed
  • moderatorTags the moderator tags of the conversation
  • poll the poll data if the conversation had a poll, null otherwise
  • topicId identifies the conversation platform wide (deprecated, use publicId)
  • deletedBy identifies the user that permanently deleted the conversation
  • deletedAt contains the time at which the conversation was permanently deleted (ISO 8601)

conversation.Moved

json
{
    "conversationId": "765",
    "publicId": "4510",
    "categoryId": "20",
    "categoryName": "New Category",
    "movedBy": "2006",
    "oldCategoryId": "14",
    "visible": true,
    "movedAt": "2024-01-15T10:30:00+00:00",
    "source_permalink": "https://community.example.com/category-14/topic-4510",
    "destination_permalink": "https://community.example.com/new-category-20/topic-4510"
}
  • conversationId identifies the moved conversation
  • publicId identifies the conversation platform wide
  • categoryId identifies the new category
  • categoryName the name of the new category
  • movedBy identifies the user that moved the conversation
  • oldCategoryId identifies the previous category
  • visible indicates whether the conversation is visible
  • movedAt contains the time at which the conversation was moved (ISO 8601)

conversation.ReplyTrashed

json
{
    "replyId": "544",
    "publicReplyId": "4512",
    "conversationId": "765",
    "publicId": "4510",
    "replyCount": 5,
    "trashedBy": "2006",
    "trashedAt": "2024-01-15T10:30:00+00:00",
    "reply_permalink": "https://community.example.com/ask-your-question-114/topic-4510?postid=4512#post4512"
}
  • replyId identifies the trashed reply
  • publicReplyId identifies the reply platform wide
  • conversationId identifies the conversation which includes the reply
  • publicId identifies the conversation platform wide
  • replyCount the visible reply count of the conversation before the action was performed
  • trashedBy identifies the user that trashed the reply
  • trashedAt contains the time at which the reply was trashed (ISO 8601)

conversation.ReplyRestored

json
{
    "replyId": "544",
    "publicReplyId": "4512",
    "conversationId": "765",
    "publicId": "4510",
    "replyCount": 6,
    "restoredBy": "2006",
    "restoredAt": "2024-01-15T10:30:00+00:00",
    "reply_permalink": "https://community.example.com/ask-your-question-114/topic-4510?postid=4512#post4512"
}
  • replyId identifies the restored reply
  • publicReplyId identifies the reply platform wide
  • conversationId identifies the conversation which includes the reply
  • publicId identifies the conversation platform wide
  • replyCount the visible reply count of the conversation before the action was performed
  • restoredBy identifies the user that restored the reply
  • restoredAt contains the time at which the reply was restored (ISO 8601)

conversation.ReplyPermanentlyDeleted

json
{
    "topicId": "765",
    "topicPublicId": "4510",
    "contentType": "conversation",
    "id": "544",
    "publicId": "4512",
    "deletedBy": "2006",
    "deletedAt": "2024-01-15T10:30:00+00:00",
    "reply_permalink": "https://community.example.com/ask-your-question-114/topic-4510?postid=4512#post4512"
}
  • topicId identifies the conversation which included the reply
  • topicPublicId identifies the conversation platform wide
  • contentType the content type of the parent topic
  • id identifies the permanently deleted reply
  • publicId identifies the reply platform wide
  • deletedAt contains the time at which the reply was permanently deleted (ISO 8601)
  • deletedBy identifies the user that permanently deleted the reply

Gainsight CC Developer Portal